Your team and hierarchy are usually sourced from your company's directory. This directory is synchronized with Deskare to retrieve:
Your team
Your hierarchy, including your manager and the employees you manage, if any
If your team information is incorrect or if there are missing people among those you manage, this is due to an irregularity within your company directory (Active Directory), which may be on Google or Microsoft.
Our teams have no authority to modify, update, or delete any information within your company directory. Therefore, you should reach out to:
Your IT department
Your internal Deskare administrators
to resolve the issue.
If you're unsure who to contact, feel free to reach out to us, and we'll help connect you with the right person. 👋