👤 Who is it for?
Administrators
✅ Steps to follow
When a collaborator leaves the company, their Deskare account is deactivated, not deleted. If they come back, you do not need to invite them again: simply restore their account, as long as they use the same email address as before.
If you try to invite them again, the message "This user already got invited" appears: it means their account still exists and needs to be restored.
Restore the account from the admin space:
Admin Space > Teams & Collaborators Part > Collaborators tab
Search for the collaborator by name or email in the search bar.
They appear in the Deleted section: click on their name.
Open the Settings tab of their profile.
Scroll to the bottom of the page and click the Restore button.
The collaborator can then log in directly at app.deskare.io/login, without waiting for a new invitation.
If your company uses a sync (SCIM / Entra ID or HRIS), also check with your IT or HR team that the collaborator is active in your directory. Otherwise, their account may be deactivated again at the next sync.
💡 Best practices
After restoring, check their profile: default office, team, remote work rules and roles may have changed since they left.
Send them the app.deskare.io/login link directly for their first login.
✋ FAQ
The collaborator is returning with a new email address, can I restore their account?
No. Restoring only works with the original address. With a new address, invite them as a new collaborator.
Is their history kept?
Yes, their account is restored as it was when they left.
🔗 See also