👤 Who is it for?
Administrators – Managers
✅ Steps to follow
Access the Manager/Admin Space
Search for the collaborator in the “Collaborators” tab.
Use the search bar to find the relevant person by name or email address.
Click on their name.
Click on Settings: you can update the following:
General setting
Name (this is usually auto-synced from your Active Directory)
Email (only editable if user provisioning is manual or via Excel import)
Contract type (usually auto-synced from your Active Directory)
Location (usually auto-synced from your Active Directory)
Team (usually auto-synced from your Active Directory)
Office assignment settings
Default office
Default zone
Favorite desk
Specific remote work rules (if applicable)
Roles
Associated remote work/office presence rules
Save the changes
💡 Best practices
Respect user rights: Some information, such as remote work rules, may be sensitive. Only update them in coordination with the HR department.
Update preferences after internal changes: If someone changes teams or office locations, adjust their preferences accordingly.
If you change a collaborator’s desk, decide whether to update their default week accordingly. Either way, don’t forget to inform them!
✋ Frequently Asked Questions
Can I edit a collaborator’s email address?
If the email is synced with your company’s directory, then no. If provisioning was done manually, then yes!
A collaborator can no longer access their account, why?
Check if they are still active in your company directory and whether their role in Deskare hasn’t been altered.
The collaborator isn’t receiving email notifications, what should I do?
Ensure their email address is correct and that notifications are enabled in their preferences. Ask them to check their spam folder as well.
🔗 See also