👤 Who is this for?
Administrators – Managers – Users
✅ Steps to follow
The hierarchy and team-related information in Deskare are automatically retrieved through synchronization with your company’s directory.
If there is a mismatch between what is displayed in Deskare and the actual structure, follow these steps:
Notify your Deskare administrator or create an internal IT ticket.
Make sure your company directory is up to date, especially regarding your reporting line.
If everything is correct in the directory:
Ask your IT team to trigger a manual provisioning from Entra ID to update the data in Deskare.If the information in the directory is incorrect:
Update it, then launch another manual provisioning.If the data still doesn't update in Deskare despite the provisioning:
Contact the Deskare team, and we’ll help you investigate.
✋ Recurring questions
I can’t see my manager or direct reports in my team view. Why?
This usually means that a hierarchy field is missing or incorrect in your company directory. Please contact your administrator.How long does it take for changes to appear after manual provisioning?
Changes typically appear within a few hours. Manual provisioning ensures that updated information is sent to Deskare.Can I manually update my hierarchy in Deskare?
No, Deskare reflects the data from your company directory. Any changes must be made directly in the directory.